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RMU News
September 11, 2023
Office Closed September 14 & 15
Our office will be CLOSED on Thursday & Friday September 14th and 15th while our staff re-locates to City Hall temporarily. Beginning Monday, September 18, our Customer Service team will be temporarily located at City Hall at 420 North 6th Street, while our building is under construction. Hours of service…
July 31, 2023
Scheduled Electrical Outage 8/3
The RMU Electric Department has scheduled a planned outage on Thursday, August 3rd beginning at 5pm and lasting no more than two hours in the areas of South 9th, 10th, 11th, and 12th Streets. A map of the affected area is attached. The outage is taking place for electrical upgrades being completed at the corner…
April 17, 2023
RMU Electric Rate Update
For the first time in nearly five years, Rochelle Municipal Utilities will implement a minimal electric rate increase. The new rate goes into effect May 1st. Each residential utility bill includes a customer charge of $9 per month. That charge covers the utility’s fixed costs such as staffing and infrastructure. …
March 16, 2023
NEW Rain Barrel Program Announced
The City of Rochelle is rolling out a new rain barrel program to encourage RMU customers to utilize rain water for lawn irrigation. The program utilizes stormwater management funds to cover a portion of the cost of the barrels. Rain barrels capture water from residential rooftops through the downspout. Since…
February 15, 2023
Customer Service Interruption - Friday 2/17
City Hall and the RMU Customer Service Office will be undergoing an internet upgrade on Friday February 17th beginning at 10:00AM. Both facilities will be unable to process credit card payments during this period, but will process check, cash or money orders for utility payments, birth/death certificates and building permits. …
January 24, 2023
RMU Offering Energy Audits to Residents and Small Business Owners
Rochelle Municipal Utilities is now offering Energy Audits to residents and small business owners looking to reduce home energy costs. The City Council approved an agreement with PanOptic Solutions to provide the audits and RMU will pay half of the cost. “We’ve partnered with PanOptic to audit a number of…
September 13, 2022
Boil Order Announced
A boil order has been issued for the 400 Block of North 2nd Street, the 400 Block of North 1st Street and East of 2nd Street, North of Cherry Avenue due to a valve repair in the area. Please boil all water to be used for consumption until further notice.
September 2, 2022
Plumbing Inspection Calls
Our staff is contacting a small number of customers via phone to inspect plumbing material where the water meter meets the home as part of a state inspection program. Appointments are being set over the next two weeks. To schedule your appointment, please contact Rosie Belmonte at City Hall at…
August 25, 2022
New Payment Portal Launched!
RMU is excited to share the new online payment portal now available to customers! Visit rmu.net/bill to sign up. Instructions are below:
August 1, 2022
Utility Billing Changes Coming in Mid-August
RMU Customers will notice an update to their utility bills later this month and in early September as the utility undergoes a complete overhaul of its billing software system. “Customers have long asked for more detail in their bill and the ability to see usage data through an online…
July 15, 2022
Utility Billing Policy Updates
The City of Rochelle announces several updates to the utility billing code to better serve our customers. RMU Customers will no longer be required to place a deposit for utility services, but instead a non-refundable $60 activation fee will be required for any new customer that has not had RMU utility…
The Rochelle Municipal Utilities Water Department will be replacing fire hydrants on Cherry Avenue and the 500 Block of North 2nd Street on Tuesday, March 29th. As a result, buildings located in the following areas will be without water service for approximately four hours and will be under a boil…
March 7, 2022
Customer Service Office Closed March 22-25
The Rochelle Municipal Utilities Customer Service Office will be closed Tuesday March 22 through Friday March 25 as we begin a software conversion. The office will re-open on Monday March 28 at 8:30AM. During the closure, outages may be reported through our regular phone number 815-562-4155, where calls will be…
September 21, 2021
RMU Offers After-Hours Appointments
Rochelle Municipal Utilities will offer two evenings for after-hours appointments where customers can learn more about their bills or have questions answered. “We recognize that not all customers are able to stop into our office during regular business hours. Every customer is valuable to us and we want to be…
September 2, 2021
RMU Alley Dropbox Closed September 7-10
The Street Department, has announced that the alley between the 400 block of Cherry Avenue and the 400 Block of 4th Avenue will be closed to through traffic beginning Tuesday September 7th at 7am. The work is necessary to repair utility cuts and failing pavement. Motorists are advised to use…
July 9, 2021
Electric Vehicle Charging Stations Downtown Rochelle
The City of Rochelle and Rochelle Municipal Utilities are excited to announce the addition of two electric vehicle charging stations in the Downtown Parking lots in the 400 Block of North Main Street. “The new chargers are just another way RMU is embracing new technology and acting as a leader…
June 3, 2021
Backup Well 8 Utilized
RMU water customers may notice discoloration in the water supply over the several days as well 8, the utility’s backup well, has been brought online. The well is higher in iron; however, the level does not exceed the EPA’s maximum contaminant levels. The well has been brought online due to…
August 14, 2020
Payment Assistance Programs Extended
At their regular meeting on August 10th, Rochelle’s City Council voted to enhance and extend utility assistance programs for residential customers struggling to pay their balance. The utility offers a deferred payment program where customers can avoid disconnection by entering into a payment agreement. The agreement allows for a 5%…
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