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Start/Stop Service & Deposit

Start/Stop Service & Deposit

Start Service

To apply for new residential service, please submit the following documents to RMU

  • Completed Residential Application
  • Driver's License or Alternate Government Issued Picture Identification
  • Second Form of Identification (i.e. credit card)
  • Copy of Rental Agreement or Proof of Ownership
  • Security Deposit (if applicable – see below)*

The application for service must be received by RMU at least one working day before the date service is to begin. Applications received after 4:00 pm will be considered as received on the next working day.

pdf RESIDENTIAL Application for Utility Service (70 KB)

pdf Fiber Service Application (306 KB)

To apply for new commercial service, please submit the following documents to RMU

  • Completed Commercial/Industrial Application
  • Driver's License or Alternate Government Issued Picture Identification
  • Copy of Rental Agreement or Proof of Ownership

The application for service must be received by RMU at least one working day before the date service is to begin. Applications received after 4:00 pm will be considered as received on the next working day.

pdf COMMERCIAL Application for Utility Service (69 KB)

pdf Fiber Service Application (306 KB)

Stop Service

Residential

Electrical service may be stopped by calling RMU at 815-562-4155 or by completing the Stop Service Form and submitting to RMU. The request to stop service must be received by RMU at least one working day before the date service is to be terminated. Stop service requests received after 4:00 pm will be considered as received on the next working day. If meters are inside the home, RMU will call to schedule a time to read the meters before service ends. Any communications equipment must be returned within 48 hours of the requested stop date or customer will be billed.

pdf RESIDENTIAL Termination of Services Form (50 KB)

Commercial

Electrical service may be stopped by calling RMU at 815-562-4155 or by completing the Stop Service Form and submitting to RMU. The request to stop service must be received by RMU at least one working day before the date service is to be terminated. Stop service requests received after 4:00 pm will be considered as received on the next working day. If meters are inside the home, RMU will call to schedule a time to read the meters before service ends. Any communications equipment must be returned within 48 hours of the requested stop date or customer will be billed.

pdf COMMERCIAL Termination of Services Form (50 KB)

Security Deposits - Residential

RMU may request a security deposit from a new applicant for service if the applicant is unable to establish satisfactory credit references. Also, RMU may request a security deposit from a present residential or present nonresidential customer that receives utility service from RMU if:

(1) The customer, during any 12-month period, pays late two times; or

(2) The customer's wires, pipes, meters or other service equipment have been tampered with and the customer enjoyed the benefit of the tampering.

(b) RMU may request a deposit from applicants for service if the applicant for service has failed to pay for past due utility service for the same class of service furnished to him at the same or at another address.

The deposit amount for each utility service is listed below:

  • Electric $100.00
  • Water $ 25.00
  • Water Reclamation $ 50.00