Start Service
To apply for new residential service, please submit the following documents to RMU
- Completed Residential Application
- Driver's License or Alternate Government Issued Picture Identification
- Second Form of Identification (i.e. credit card)
- Copy of Rental Agreement or Proof of Ownership
- Activation Fee (if applicable – see below)*
Applications may be submitted online. Simply e-mail photos/scans of documents to: A customer service representative will contact you to make deposit arrangements, if necessary.
The application for service must be received by RMU at least one working day before the date service is to begin. Applications received after 4:00 pm will be considered as received on the next working day.
pdf RESIDENTIAL Application for Utility Service (252 KB)
pdf Fiber Service Application (278 KB)
To apply for new commercial service, please submit the following documents to RMU
- Completed Commercial/Industrial Application
- Driver's License or Alternate Government Issued Picture Identification
- Copy of Rental Agreement or Proof of Ownership
The application for service must be received by RMU at least one working day before the date service is to begin. Applications received after 4:00 pm will be considered as received on the next working day.
pdf COMMERCIAL Application for Utility Service (213 KB)
pdf Fiber Service Application (270 KB)
Stop Service
Residential
Electrical service may be stopped by calling RMU at 815-562-4155 or by completing the Stop Service Form and submitting to RMU. The request to stop service must be received by RMU at least one working day before the date service is to be terminated. Stop service requests received after 4:00 pm will be considered as received on the next working day. If meters are inside the home, RMU will call to schedule a time to read the meters before service ends. Any communications equipment must be returned within 48 hours of the requested stop date or the customer will be billed.
pdf RESIDENTIAL Termination of Services Form (42 KB)
Commercial
Electrical service may be stopped by calling RMU at 815-562-4155 or by completing the Stop Service Form and submitting to RMU. The request to stop service must be received by RMU at least one working day before the date service is to be terminated. Stop service requests received after 4:00 pm will be considered as received on the next working day. If meters are inside the home, RMU will call to schedule a time to read the meters before service ends. Any communications equipment must be returned within 48 hours of the requested stop date or the customer will be billed.
pdf COMMERCIAL Termination of Services Form (50 KB)
Activation Fee - Residential
In lieu of a security deposit, RMU charges a non-refundable activation fee of $60 to new customers (commercial & residential) who have not had service with us in the past 12 months.
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