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Rochelle Municipal Utilities

Technical Support

Business Hours

Technical Support
Monday - Friday
8:00 AM - 4:30 PM

Customer Service
Monday - Friday
7:30 AM - 4:30 PM

Telephone Numbers

Technical Support
(815)562-3562

Customer Service
(815)562-4155

For information on changing or cancelling your service please call (815)562-3562.

Location

333 Lincoln Hwy
Rochelle IL 61068

E-Mail Contacts

Webmaster:

Technical Support:

Account Assistance:

Billing Assistance:

To report abuse:

When reporting abuse, please have as much information as possible available, including timestamps, IP's, e-mail addresses, ISP name, software involved, etc.

If you need assistance in gathering this information, feel free to contact our technical support team at (815) 562-3562.

The RMU Advanced Communications Technical Support Team will make every effort to provide you with the highest quality technical assistance to help you resolve Internet access problems. Even though the team is capable of resolving a wide variety of computer hardware/software and networking problems, we must regrettably narrow the scope of support to include only Internet connectivity issues (e-mail, surfing, dial-up networking, wireless, etc). To further expedite a solution to your technical issues, please have the following information available:

  • Your username or e-mail address
  • Operating system (Windows 9x, ME, XP, Linux, etc.)
  • The program you were using when the incident occurred

Any error messages (if you are unable to keep the message up on the screen, please write it down).

Thank you,

RMU Advanced Communications Technical Support Team

Other Technical Support Information:

Dial-Up Configuration Settings

5 easy ways to tune up your PC

Computer Viruses

Spyware Detection & Removal

Links of Interest -

Definitions of Network terms we are often asked about

(Links will open a new browser window)

Router

Firewall